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HR Service Delivery Associate – HR Operations

From 1 to 3 year(s) of experience

₹ Not Disclosed by Recruiter

Mumbai

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Posted: 21 days agoJob Applicants: 117Job Views: 545

Job Description

Skill required: HR Operations - Absence leave Management

Designation: Management Level - Associate

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do?

You will be aligned to our Human Resources vertical and will help us in the function that deals with people and people related areas such as recruiting, learning, training, onboarding, compensation and benefits, performance management, organization development and culture. You will be working as a part of HR Operations team which is responsible for providing backend HR services to business operations. HR operations and operational HR services, include administrative services, job analysis, and employee relationship management. Manage employee leave of absence by calculating unpaid leave dates as per FMLA US federal act. Calculate leave approval, manage return to work from unpaid leave. (Include Oracle HCM Cloud tool update)

What are we looking for?

Problem-solving skills

Detail orientation

Process-orientation Proficiency in ServiceNow and SuccessFactors willing to work in night shifts Good communication (written & verbal) Strong understanding of LOA processes Functional knowledge of MS-Office applications.Roles and ResponsibilitiesProcess incoming service requests received through the Contact Center, Email or Web Portal Process employee leave requests, which includes verifying eligibility, tracking leave status, and provide support services to employees on leave Obtain sufficient information to research and complete the service requests, Key manual entries or answer query from client employees Manage workflow of cases effectively and take remedial action or escalate as necessary Provide information, advice and guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area. Ensure and maintain the security and confidentiality of client data. Understanding the detailed functionality of all tools and applications used for Leave and Absence Administration. Understanding the end to end processes of Leave and Absence Administration including Client Policies, State or any governing body's regulation. Ensuring all SLA requirements are met as agreed with the client. Ensure that the Team manages their

Role:HR Operations - Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Department:Human Resources

Role Category:HR Operations

Employment Type:Full Time, Permanent

Key Skills

ServiceNow Performance management HR Operations HR Service Delivery

Job analysis Absence Administration LOA

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

PG:Any Postgraduate

Company Profile

Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Company Info

View Contact Details+

Contact Company:Accenture

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:300232