Immediate Requirement For Customer Service Associate

From 1 to 5 year(s) of experience
₹ 3,00,000 - 4,75,000 P.A.
Posted: 27 days agoOpenings: 100Job Applicants: 1258Job Views: 3721+

Job Description


Roles and Responsibilities

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers

query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

  • You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.


In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your team and direct supervisor
You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders.
You will be required to help in the overall team's workload by managing your deliverables and help the team when required.
You will be an individual contributor as a part of a team, with a predetermined focused scope of work.


In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your team and direct supervisor
You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work.
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders.
You will be required to help in the overall team's workload by managing your deliverables and help the team when required.
You will be an individual contributor as a part of a team, with a predetermined focused scope of work .

Please note this role may require you to work in rotational shifts.

Designation: Management Level - Associate

Job Location: Gurugram

Experience Required- Minimum 1 year in Voice/ Non Voice Process


Qualifications: Any Graduation

Years of Experience: 1-4 Years

Kindly Drop resume - rahul.b.pal@accenture.com


Contact-

Rahul - 8700956412

Role:Non - Tech Support - Voice / Blended

Salary: 3,00,000 - 4,75,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services€”all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Company Info
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:Rahul

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