Infrastructure Service Management Cloud Operations Engineer

From 4 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 54 days agoJob Applicants: Less than 10Job Views: 97

Job Description

  • Project Role : Cloud Operations Engineer
  • Project Role Description : Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Bengaluru
  • Must Have Skills : Infrastructure Service Management
  • Good To Have Skills : No Industry Specialization
  • Job Requirements :

    • Key Responsibilities : - Monitor the queue and manage the workload across the team to meet agreed SLAs and SLOs - Review completed RCAs and confirm thoroughness and accuracy - Consolidate and publish RCAs to internal stakeholders - Ensure that Incident Problem approval process is adhered to by customers and suppliers - Produce relevant statistics and reporting as per agreed procedures and guidelines - Ensure all relevant systems and documentation used by team is updated and reflect agreements

    • Technical Experience : - ITSM Foundations certified Expert certification preferred - Good communication and interpersonal skills - Ability to build good working relationships internal and external - Flexibility and Capacity to handle changes - Result driven with persistence, consistency and high quality in deliverables - Ability to take initiative and work independently - Good English skills in both reading and writing

    • Professional Attributes : - Project management with process excellence improvement mind set - Stakeholder management defining and managing deliverables - Project accountability structural and analytical thinking

    • Educational Qualification : Bachelors Degree

    Role:IT Project Lead

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Project & Program Management

    Role Category:Technology / IT

    Employment Type:Full Time, Permanent

    Education

    UG:B.Tech/B.E.

    PG:Post Graduation Not Required

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:404223

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