Infrastructure Service Management Cloud Services Operations

From 2 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 43 days agoJob Applicants: Less than 10Job Views: 125

Job Description

  • Project Role : Cloud Services Operations
  • Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Management Level : 11
  • Work Experience : 2.5-4 years
  • Work location : Bengaluru
  • Must Have Skills : Infrastructure Service Management
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : -The ServiceNow Data lead will have excellent communication skills with a thorough understanding of the ServiceNow CMDB in order to provide recommendations on best practices to the client -Other duties will include the following:-Identifying and developing requirements for improvement of the global configuration management process-Develop and maintain up-to-date technical documentation-Manage CMDB business data on a daily basis, ensure CMDB Data Relationships are accurate

    • Technical Experience : -The ServiceNow Data Lead will have excellent communication skills with a thorough understanding of the ServiceNow CBDB in order to provide recommendations on best practices to the client-Other duties will include the following:-Identifying and developing requirements for improvement of the global configuration management process-Develop and maintain up-to-date technical documentation-Manage CMDB business data on a daily basis, ensure CMDB Data Relationships are accurate

    • Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shiftComfort with collaboration, open communication and reaching across

    • Educational Qualification : -Bachelors degree-ITIL V3/V4 Foundation certified

    Role:Technical Lead

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Software

    Role Category:Software Development

    Employment Type:Full Time, Permanent

    Education

    UG:B.Tech/B.E.

    PG:Post Graduation Not Required

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services”all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:295642

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