Infrastructure Service Management Infra Tech Support Practitioner

From 4 to 6 year(s) of experience

₹ Not Disclosed by Recruiter

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Posted: 24 days agoJob Applicants: 60Job Views: 429

Job Description

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Management Level :10

Work Experience :4-6 years

Work location :Bengaluru

Must Have Skills :

Good To Have Skills :

Job Requirements :

Key Responsibilities : 1 Extensive experience with SIAM ServiceNow 2 A strong understanding of Service Integration, Vendor Management, Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices 3 Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve 4 Responsible for the delivery of, Incident, Problem, Change Configuration Management
Technical Experience : 1 ITIL V3 Foundation certification 2 ITIL V3 Intermediate certification at least 2 modules preferably Service Operations and Service Transition/ CSI 3 Ability to co-ordinate with multiple teams across all domains 4 Has managed atleast 2 of the SM processes E2E 5 Has applied best practices in daily operations
Professional Attributes : Good communication skill
Educational Qualification : Graduate

Role:IT Support - Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Department:IT & Information Security

Role Category:IT Support

Employment Type:Full Time, Permanent

Key Skills

ServiceNow

Service management Operational risk Business process improvement Software support Infrastructure Troubleshooting Software solutions Technical support Service operations

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

PG:Any Postgraduate

Company Profile

Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Company Info

View Contact Details+

Contact Company:Accenture

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:743069