Infrastructure Service Management SW/Application Tech Support

From 6 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 44 days agoJob Applicants: Less than 10Job Views: 86

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Bengaluru
  • Must Have Skills : Infrastructure Service Management
  • Good To Have Skills : Service Management Framework Design and Implementation
  • Job Requirements :

    • Key Responsibilities : 1 Responsible for the delivery of, Incident, Problem, Change Configuration Management2 Point of contact for the Clients, Service Delivery Managers and Delivery teams3 Perform an operational Service Management hands on role including: o Monitor, manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogso Ensure processes are followed as definedo Point Of Contact for driving Severity 1 incidents including internal and client communication

    • Technical Experience : MUST Have Skills: 1 ITIL V3 Foundation certification 2 Ability to co-ordinate with multiple teams across all domains 3 Has and experience in handling incidents and change management processes E2E4 Proficient Knowledge in Excel 5 Data Analysis Logical Reasoning 6 Proficient in written and verbal communication 7 Proficient in MS Power Point Good to Have Skills: 1 Understanding of Cloud environment 2 Managed Client transitions 3 Hands on experience in working in a multi-client environment

    • Professional Attributes : Good communication skills 24 x 7 shifts

    • Educational Qualification : Graduate

    Role:Network Manager / Administrator

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Hardware & Networks

    Role Category:IT Network

    Employment Type:Full Time, Permanent

    Education

    UG:B.Tech/B.E.

    PG:Post Graduation Not Required

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:397264

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