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Investigation Specialist - FBA - Hyderabad

from 0 to 4 year(s) of Experience


₹ 2,75,000 - 3,75,000 P.A.

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Posted: 1 day agoJob Applicants: 21083+Job Views: 53133+
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Job Description

Job Description:

We are looking for people with outstanding communicationandanalyticalskills as well as a passion for process improvement and problem solving. If you are motivated to dive into the detail, take ownership and be able to work in a fast-paced environment we have the career you are looking for!

About the role

The successful candidate will be a member of the Global Finance Operations and will be responsible for vendor experience and complex dispute management.Experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The ideal candidate should have action-driven personality and motivation to proactively address any issues on vendor's account and identify areas for improvement. Additional traits we are looking for are a strong desire to exceed expectations, effective interpersonal skills; including persuasive written and oral communication, solid organizational skills and ability to assess and manage risk.

Responsibilities will include:

  • Identify root causes for problems within the supply chain or in internal Amazon systems and leading the initiative of fixing these problems- conduct follow-up tasks, communicate opportunities for improvement and agree action plans
  • Analyze key Supplier trends, govern mediation requirement based on analyzed trends
  • Act as a main point of contact for TOP Amazon Suppliers, with the goal to develop strong business relationships, create mutual trust, and resolve any conflicts to avoid shipment holds or other business interruption
  • Prepare vendor health scorecard Conducting reviews and identifying vendor accounts that are likely to become a delivery hold situation and pro-actively working on their account balances
  • Address any account related inquiries and concerns from vendors and ensuring vendors know to use the Amazon tools
  • Manage Supplier portfolio, includes reviewing Amazon P&L impact & exploring possible ways for amicable settlements. This includes negotiating outstanding balances with the Vendors.
  • Drive defect resolution for Supplier identified defects.
  • Coordinate with internal stakeholders for amicable Vendor solutions.
  • Work with global stakeholders to identify improvement opportunities and help drive the same. This would include driving a culture of continuous improvement through quality initiatives like Lean & Six Sigma.

Basic Qualifications

  • Any Graduate / Post Graduate in finance, management, international relations, sales or diplomacy
  • Ability to communicate and present complex analysis/data clearly and concisely
  • Ability to work independently in a fast-paced and rapidly changing environment
  • Analytical skills with the ability to get into the detail, while also seeing and understanding the bigger picture
  • Advanced Excel and Advanced SQL skills are advantageous
  • Experience in Accounts Payable or Accounts Receivable field is an advantage

Preferred Qualifications

  • Post Graduate in finance, management, international relations, sales or diplomacy
  • Experience in Accounts Payable or Accounts Receivable field is an advantage
  • Analyzing metrics relating to operational performance and effectively presenting data to vendors and internal teams
  • Working actively and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies
  • Interacting with Retail & Finance teams while working on the same vendor account and agreeing on priorities, business decisions, objectives and communication

Domestic Relocation Provided: No

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months')

Weekly Off: Two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months)

Immediate joiners only

Industry: Internet, Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

Education:UG -Any Graduate in Any Specialization

Company Profile

Amazon Development Centre (India) Pvt. Ltd. strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
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Contact Details

Contact Company:Amazon Development Centre (India) Pvt. Ltd.