Inviting Applications For Customer Service Voice roles – Pune

From 0 to 5 year(s) of experience
₹ Not Disclosed by Recruiter
Posted: 19 days agoOpenings: 1Job Applicants: 124Job Views: 547

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Welcome to the relentless pursuit of better.

Inviting Applications for Customer Service Voice Roles - Pune

Location: Pune

Shifts: Flexible with any shift

Work Module: Work from office

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:

Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
Change Management: Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
Use available information and tools to validate identity of the caller to safeguard Member information.
Initiate effective and timely written communication with Members.
Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
Effectively guide Members to navigate online tools and applications to enable uploading of documents.
Adhere to all policies and procedures while showcasing Member centric servicing ethos.
Ensure high quality service delivery in a 24/7 environment.
Take allotted training and execute on action plans discussed during coaching sessions.
Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
Seek steady improvement according to the QA guidelines.

Qualifications we seek in you!

Minimum Qualifications
Graduate/Bachelors Degree preferred
Comfortable working in a 24/7 work Environment with Rotational shifts.
Relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry
Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.

Preferred Qualifications/ Skills
Excellent customer service skills and ability to assist in customer inquiries independently.
Strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
Self-disciplined, diligent, proactive and detail oriented
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
Ability to maintain high levels of confidentiality and data security standards.
Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
Keen attention to detail, customer profiling and pattern identification

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role:Customer Retention - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile


Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.
Company Info
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Contact Company:Genpact

Address:Genpact Building DLF City, Phase V Sector Road, Sector 53,Gurgaon, GURGAON, Haryana, India

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