IT Business System Analyst (Deputy Manager/ Manager) - Insurance

Job Description - Business System Analyst

Role: Business System Analyst

Designation Manager

Experience 4-6 years

Location Gurgaon

At Max Life Insurance, we believe in comprehensiveness and always staying ahead of industry. To enable this, we have a carved out a new role which is more dynamic and techno- functional BSA role. This role is an amalgamation of Digital techno functional role with Business Analysis mindset so that the individual gets to grow, learn and contribute in both the pillars of product.

Key responsibilities

• Partner with Senior business users and define the Product Roadmap to meet the Functional strategy objectives. Ensure requirements are within our business standards and guidelines and align to our digital strategy and vision.
• Ensure that High level solution and end to end delivery of product features is done within timeliness committed to business
• End to end Solutioning and documentation of the Functional requirement and tracking.
• Constantly benchmark the product features and platform to come up with industry-first initiatives both in technology space and business impacting
• Having experience to manage the digital apps and understand the API and integration aspects
• Understand the current ecosystem & apply design thinking to develop product/platform to provide seamless Omni-channel experience to users.
• Align with architecture teams to ensure that architectural roadmap supports the platform roadmap
• Ensure that engineering/Analysis best practices along with agile and continuous development methodologies are followed in right spirit
• Work closely with the UI/UX teams in brainstorming for the most efficient UX and most relevant and contemporary UI
• Listen to users/customers/channel to improve the user experience and eliminate any friction in the journey
• Lead scrum teams to ensure that KPI of Schedule, quality and Scope are met
• Create/Participate in product/Platform strategy .
• Understanding on AWS deployment .
• Ensure 100% adoption of Automation testing and devsec ops
• engineering Involved in creating a prototype and ensuring that product is tested for technical robustness
• Communicate, collaborate and negotiate with key stakeholders (business groups, control groups etc.)
• Building an adoption strategy of Digital solution and driving adoption across business teams by running analytics, sending out periodic updates on the progress and guide team for implementation of the same.
• Work with operations and technical teams to research and resolve production issues. Clarify ambiguities and customer experience based on business requirements and product objectives.
• Will be responsible for managing the Information Security, audit and Compliance risks for the product

Measures of Success

• On time delivery with Quality
• Structure solve on the requirements
• Ensure that vison for the product is implemented as per plan
• The benefit for new feature/platform is realized in timely manner
• Excellent stakeholder management
• Ensuring adoption of DevSecOPs and automation of testing
• 90% + execution of IT Projects on time / within budget with acceptable quality
• Compliance to Regulatory / MLI policies & processes
• Retention of Key talent

Key Relationships (Internal /External)

Internal: Senior Leaders/ Functional leader and colleagues and team members from across functions

External: Business Partners/Distributors/ Other Max Group companies/Vendors/Survey agencies as the case may be

Key competencies/skills required

• 4 to 6 years of experience in one or a combination of the following: digital Technology, Business system analyst, Insurance, digital product/Platform management, digital platforms, or digital consulting, Product engineering
• Experience in B2B digital Sales, Onboarding, development, program management, strategy or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
• Should have experience in managing teams with a mix of Business Analysis and Engineering
• Should have experience of implementation end to end platforms for a value chain
• Should have worked on Agile Methodologies with exposure to tools like Jira etc.
• Should have good understanding of latest technology and tools available in market. Also, should be able to apply tech knowledge in day to day interaction with internal as well as eternal
• Should have worked on digital systems and handled products with technologies like React.JS, SOA APIs and integrations with Core systems.
• Should have strategic bent of mind, and some exposure to digital tools
• Marketing and research experience will be good to have
• Experience on managing B2B customer PreSales/onboarding portfolio will be an added advantage
• Minimum Bachelors Degree in any discipline. Engineering/ MBA degree required.