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Amazon Hiring KDP Support Analyst - Chennai

From 0 to 4 year(s) of experience

Chennai

₹ 3,50,000 - 4,00,000 P.A.

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Posted: TodayJob Applicants: 23498+Job Views: 62568+
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Job Description

About the team:


Amazon's Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.


Job Description:


The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.


Roles and Responsibilities:


  • Must be able to interact with an external parties like customers and suppliers comfortably.
  • Process and respond to phone calls and emails received from publishers.
  • Respond to queries sent to the KDP forums.
  • Investigate payment concerns brought up by customers.
  • Route payment concerns to Accounts Payable.
  • Reprocess stuck books through the system.
  • Route issues and bugs that need engineering expertise to the development teams.
  • Remove certain content as it is identified by the QA team.
  • Notify vendors that their content has been removed.
  • Maintain and improve a knowledge base with unique vendor requests and their solutions.
  • Work on developing responses for common questions
  • Work with customer service manager in documenting process flows.

Basic Qualifications


  • Should be willing to work in night shifts.
  • Should be a graduate.
  • Excellent written and verbal communication skills required.

Preferred Qualification:

  • Additional computer skills certifications in web technologies are preferable.
  • Experience in web-enabled software products or services is highly preferred.
  • Should be able to understand a complex problem and respond to publishers.
  • Basic familiarity with web technologies and html is highly desirable.
  • Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
  • Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
  • Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
  • College graduates preferred, mandatory.

Contract Role : This is a contract role for a period of 6 months


Additional Information:


  1. Domestic Relocation Provided: NO
  2. Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3 months')
  3. Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3 months)




Industry: IT Services & Consulting
Functional Area: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non Tech Support - Voice / Blended
Employment Type: Full Time, Temporary/Contractual

Education:UG -Any Graduate

Company Profile

Amazon
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
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Contact Details

Contact Company:Amazon

Address :BUILDING NO 9 9TH AND 10TH FLOOR,,,RAHEJA MIND SPA, CE,RAHEJA MIND SPACE,MADHAPUR, HYDERABAD,RANGAREDD, Y,, Hyderabad, Telangana, India

 
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