Key Accounts Manager
Job Description
Role: Key Account Manager
Location: Mumbai
Company: Adaniconnex
Purpose/Objective
Key Accounts Manager for Data Center business acts as the primary interface between the customer and internal functions (operations, design & build, delivery, etc.) for all post-sales activities and ensures timely and efficient onboarding of new customers, coordinating all internal and external stakeholders.
Key Responsibilities of Role
Act as the primary interface between the customer and internal functions (operations, design & build, delivery, etc.) for all post-sales activities.
Ensure timely and efficient onboarding of new customers, coordinating all internal and external stakeholders.
Track and monitor day-to-day service delivery and ensure SLAs are being met across uptime, availability, and response time metrics.
Proactively manage customer escalations, coordinate resolution efforts, and provide timely updates.
Conduct regular review meetings with customers to discuss performance, highlight achievements, and address concerns.
Maintain a clear view of the customers contract obligations, project milestones, and compliance requirements.
Coordinate any change requests or upgrades (e.g., additional power, racks, access, etc.) with the relevant internal teams.
Ensure internal readiness and ownership during key audits, site visits, or executive interactions involving the customer.
Track all customer tickets, incidents, and operational matters to ensure closure within defined timelines.
Maintain structured documentation, dashboards, and reporting on customer health and operational performance.
*Qualifications and Experience
Bachelors degree in Engineering or related field (preferred: Electrical, Electronics, or Mechanical).
610 years of experience in customer success, service delivery, or program/account management in data center, telecom, or large infrastructure setups.
Strong understanding of data center operations, infrastructure lifecycles, and customer engagement practices.
Hands-on experience coordinating with cross-functional teams to resolve operational or delivery-related issues.
Excellent communication, stakeholder management, and documentation skills.
Detail-oriented with strong follow-up discipline and ability to multitask.
Proficiency in MS Excel, PowerPoint, and service management tools (e.g., ServiceNow, Jira, or internal ticketing platforms).
Ability to manage enterprise customers with a mature and professional approach.
Education
UG:Any Graduate
Company Profile
Adani Group
About Business:
Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Data Centre: Adani Data Centre has rapidly transformed from a nascent initiative to a leading innovator in the data infrastructure ecosystem. In just a few years, we have established ourselves as a key player in the data centre landscape, offering state-of-the-art solutions in areas such as colocation services, cloud integration, and data security. Our commitment to reliability, scalability, and technological excellence has positioned us as a trusted partner for businesses navigating the digital age with confidence.
Contact Company:Adani Group
Address:ADANI CORPORATE HOUSE SHANTIGRAM NEAR Vaishnodevi Circle S.G HIGHWAY KHODIYAR, Gujarat , AHMEDABAD, Gujarat, India
Salary:
Not Disclosed by Recruiter
Department:
Role Category:
Customer Success
Role:
Customer Success Manager
Employment Type:
Full Time, Permanent