Job Description

Lead I&FR (LCO Town Lead)

From 2 to 7 year(s) of experience
₹ 4,00,000 - 6,00,000 P.A.
Posted: 16 days agoJob Applicants: 1296Job Views: 4931+

Job Description

Who are we?

A true Indian MNC, operating out of 17 countries across Asia and Africa, we serve one in every 25 people on this planet. We aim to work towards our vision, driven by our values of AIR - Alive, Inclusive and Respectful. Being the worlds 3rd largest telecom service provider, we believe in providing our employees with an inspiring and motivating environment.

Purpose of the Job:

The person has to proactively monitor the Fault Repair activities and derive the actions to improve the field performance. He will responsible for achieving the customer experience enhancement across the circles by SR inflow reduction and enhanced SLA. Ensure the reduction in customer repeat concerns.

What will you do?

  • Reduction in GFR (DSL/Voice) – i) Broadband GFR Reduction ii) Repeat & reopen SR reduction for all products
  • Customer SLA Enhancement – i) Enhancing Customer SLA ii) Reduction in beyond SLA, open SR>3 & 7 days iii) Solitaire and Titanium Customer SLA improvement
  • Reduction in Field SRs
  • Implementation of new work ways and Quality of repair
  • Opex and Budget control

Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful, and vibrant work culture

You are an ideal FIT if you have

  • Strong analytical skills
  • Knowledge of technology – ADSL, VDSL, etc.
  • Understanding of DSL CPE, TR69 & CAS
  • Experience in handling large teams in a dotted matrix
  • Knowledge of wireline/broadband/internet business
  • Strong communication skills

Qualifications (Education/Work Experience)

  • Done BE/B.Tech with minimum 4 to 6 years of experience


Role:Technical Support - Voice / Blended

Salary: 4,00,000 - 6,00,000 P.A.

Industry:Telecom / ISP

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Education

UG:B.Tech/B.E. in Any Specialization

Company Profile

Bharti Airtel Limited

About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 331 million customers across its operations at the end of June 2015. To know more please visit, www.airtel.com
Company Info
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Contact Company:Bharti Airtel Limited

Address:Plot No. 16,UG,Bharti Airtel Limited,Udhyog Vihar,, Phase-4,Gurgaon, GURGAON, Haryana, India

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