Job Description

Lead Instructional Designer

from 5 to 10 year(s) of Experience
₹ Not Disclosed by Recruiter
Posted: 44 days agoJob Applicants: 258Job Views: 1010

Job Description

About the Role: The person will be responsible for designing learning interventions and content for frontline D2C team for classroom and digital interventions.

Roles and Responsibilities

  • Training Delivery and Governance:

a) Understand and devise training requirements in line to Product, service, selling and customer experience management

1. NHIP (New Hire training intervention)

2. OFA ( On Field Action )

3. JKQ and Refresher Training for the existing population

b) To manage training interventions in line to the Central Business teams and adherence to training quality

c) Analyze productivity and performance to device Training Need Analysis

d) Training implementation and delivery guidelines basis the business requirement and central business team

e) Training audit once per quarter ensuring delivery effectiveness

f) Yearly trainer booting and certification

  • Operations and Business Hygiene

a) Drive training and certification targets for new and existing store staff

b) Identify gaps & create solutions to improve the induction & output of store staff

  • Productivity enhancement

a) Consultation around training implementation in line driving numbers and productivity targets

b) Crafting productivity enhanced solutions / trainings for the respective LOBs

  • Content Management

a) Conceptualize, get developed and implement content for all training

b) Conduct periodic need-gap-analysis and use the same to improve on the existing content quality

Desired Candidate Profile

  • Instructional designing certificate
  • Proficient in creating digital and classroom content


Salary: Not Disclosed by Recruiter

Industry:Telecom / ISP

Functional Area:Design, Creative, User Experience

Role Category:Creative

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

Bharti Airtel Limited

About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 331 million customers across its operations at the end of June 2015. To know more please visit,
Company Info
View Contact Details+

Contact Company:Bharti Airtel Limited

Address:Plot No. 16,UG,Bharti Airtel Limited,Udhyog Vihar,, Phase-4,Gurgaon, GURGAON, Haryana, India

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