Lead Technical Support Engineer
Job Description
Role: Lead Technical Support
Location: Ahmedabad / Chennai
Company: AdaniConnex
Purpose/Objective: Designs, implement, and maintain the Network and Security functions of Managed Services Cloud and Network Infrastructure
Key Responsibilities of Role
- Design, deploy and manage all related activities.
- Handling migration projects.
- Automate routine tasks to improve efficiency.
- Documentation and SOPs
- Train and Mentor Operations team.
- Implement and manage solutions.
- Implement and manage tools Network and Security Infra monitoring.
- Troubleshoot issues with help of implemented tools.
- Responsible for Problem Management and RCAs.
- Identify and address Network and Security infrastructure and related setup vulnerabilities.
- Address Escalation for Operation team.
- Regularly report Network, Security infrastructure and Services uptime.
- Handle first level escalation.
- Strong analytical and problem-solving skills.
Technical Skills and Experience
- Strong knowledge in Firewalls, Load Balancer, WAF, Routing and Switching.
- Experience in handling issues related to Malware, Virus, Ransomware.
- Strong Firewalls product experience across vendor products, such as: Fortinet, Palo Alto, Checkpoint, Cisco ASA.
- Firewall UTM/Sandboxing/App Control experience in CheckPoint, FortiGate, Palo Alto.
- Routing/Switching/ Dynamic routing protocols (OSPF and BGP)
- Content filtering Zscaler, NetScope, IronPort WSA.
- Multifactor Authentication RSA, Forti Authenticator.
- Web Application Firewall Forti Web.
- IPSEC/SSL VPN: FortiGate, Palo Alto, CheckPoint
- Troubleshooting skills with Wireshark.
- Certification: CCNA, CCNP, Good to have - CISSP, CISM
*Qualifications and Experience
BE, B-Tech with 10-15 years of experiance
Education
UG:B.Tech/B.E. in Any Specialization,Any Graduate
Company Profile
Adani Group
About Business:
Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Data Centre: Adani Data Centre has rapidly transformed from a nascent initiative to a leading innovator in the data infrastructure ecosystem. In just a few years, we have established ourselves as a key player in the data centre landscape, offering state-of-the-art solutions in areas such as colocation services, cloud integration, and data security. Our commitment to reliability, scalability, and technological excellence has positioned us as a trusted partner for businesses navigating the digital age with confidence.
Contact Company:Adani Group
Address:ADANI CORPORATE HOUSE SHANTIGRAM NEAR Vaishnodevi Circle S.G HIGHWAY KHODIYAR, Gujarat , AHMEDABAD, Gujarat, India
Salary:
Not Disclosed by Recruiter
Industry:
Department:
Role Category:
IT Infrastructure Services
Role:
IT Infrastructure Services - Other
Employment Type:
Full Time, Permanent