Monitoring the team performace for CSI while always strive to improve the same through regular feedback from customers.
Make the strategies to expand service network, to set up service centers & imparting service training to achieve optimum service & spare part reach
Analyzing the warranty failures by evaluating monthly MIS report stating all the warranty trends which led reduction in warranty costs
Monitoring of product performance & feedback, customer expectation vs. product delivery.
Team supervision to organize free service camps, customer meets, local mechanic training and several others promotional camps.
Market Penetration: Monitoring potential distributors for the smooth operations of sales and service activities.
Supervision in providing training to dealers manpower with conformance to facility and system norms which reduces the lead time thus delivering the quality and productive service to the customers and also introduced various service schemes just alike LMC etc
Internal Audits: Undertaking the SQA & SQV for upgrading the dealer service standards, Warranty audit, Spare Parts inventory audit,
Developing & implementing improvement programs to upgrade the service standards.
Diploma (Mechanical / Automobile / Agriculture) /OR B.E. B. Tech (Mechanical / Automobile / Agriculture)
1. Must be comfortable for Base location- Noida, UP
2. Exposure of Eastern India- Odisha, WB, Bihar, Assam
3.Positive attitude Aggressive, never give up outlook, optimistic and confident by nature
4.Must have exposure to handle team
5.Ability & interest to work in rural markets
6.Open to travel extensively & mobility to relocate to other locations
Salary: Not Disclosed by Recruiter
Role Category:After Sales Service
Employment Type:Full Time, Permanent
Desired Candidate Profile
UG:B.Tech/B.E. - Any Specialization, Diploma - Any Specialization
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
International Tractors Limited
Contact Company:International Tractors Limited