Manager- Service (Solis & Yanmar) Eastern India-OD, WB, BH & Assam

from 9 to 14 year(s) of Experience
Noida, Patna, Bhubaneshwar, Kolkata
Not Disclosed by Recruiter
Posted: 23 days agoOpenings: 1Job Applicants: 2393+Job Views: 4281+

Job Description

Monitoring the team performace for CSI while always strive to improve the same through regular feedback from customers.

Make the strategies to expand service network, to set up service centers & imparting service training to achieve optimum service & spare part reach

Analyzing the warranty failures by evaluating monthly MIS report stating all the warranty trends which led reduction in warranty costs

Monitoring of product performance & feedback, customer expectation vs. product delivery.

Team supervision to organize free service camps, customer meets, local mechanic training and several others promotional camps.

Market Penetration: Monitoring potential distributors for the smooth operations of sales and service activities.

Supervision in providing training to dealers manpower with conformance to facility and system norms which reduces the lead time thus delivering the quality and productive service to the customers and also introduced various service schemes just alike LMC etc

Internal Audits: Undertaking the SQA & SQV for upgrading the dealer service standards, Warranty audit, Spare Parts inventory audit,

Developing & implementing improvement programs to upgrade the service standards.

Diploma (Mechanical / Automobile / Agriculture) /OR B.E. B. Tech (Mechanical / Automobile / Agriculture)

1. Must be comfortable for Base location- Noida, UP

2. Exposure of Eastern India- Odisha, WB, Bihar, Assam
3.Positive attitude Aggressive, never give up outlook, optimistic and confident by nature
4.Must have exposure to handle team
5.Ability & interest to work in rural markets
6.Open to travel extensively & mobility to relocate to other locations

Salary: Not Disclosed by Recruiter

Industry:Automobile / Auto Anciliary / Auto Components

Functional Area:Sales, Retail, Business Development

Role Category:After Sales Service

Role:Service Manager

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Any Specialization, Diploma - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

International Tractors Limited

Established in 1969, Sonalika group since the inception has tried to understand customer need to be facilitating them with its value for money products. The Company has a state of art manufacturing facilities, spread in acres, located in the free shrubs of Punjab and Himachal Pradesh. Sonalika is the one of the top 3 tractor manufacturing companies in India, other products include of, Multi utility vehicles, engines and various farm equipments. Today the group stands tall with an approximate turnover of 5000 Crore INR. An average growth of 30% makes it one of the fastest growing corporate in India. It is also one of the few debt free companies. Group has strength of about 2500 employee technocrats.
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Contact Company:International Tractors Limited