Skill required: Technology Service Delivery Management - Operations Technology Lead
Designation: Management Level - Manager
Job Location: Bengaluru
Qualifications: BE/Any Graduation/Master of Engineering
Years of Experience: 13-18 years
What would you do?
You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.
The Technology Service Delivery Management (TSDM) team act as a trusted business advisor for providing guidance around operations and optimization of an IT infrastructure and services for Accenture Operations.
This team is responsible for ensuring high-quality, issue-free technology delivery, working with the leadership to identify opportunities, and proactively up-sell and cross-sell Technology services. The team acts as the client-facing touchpoint as far as the deal is concerned on all questions/issues related to technology. They are the single point of contact for Operations for all technical work and offerings and oversee all technology delivery at a client account. They also help bring TGP experts to the account to showcase our capabilities and/or ensure the right solutions for the client (delivery center, offering, industry, or solution architects). The team develops the connections for integrated account delivery management at the client (TAL, CAL, BPO Account Lead, etc.) identifying the synergies and ensuring clear accountabilities and no duplication of responsibilities
What are we looking for?
We are looking for individuals who have the following skillset:
- Adaptable and flexible
- Ability to perform under pressure
- Ability to establish strong client relationship
- Strong analytical skills
- Thought leadership
Roles and Responsibilities
- In this role you are required to identify and assess complex problems for area of responsibility
- You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors
- This will require alignment to strategic direction set by senior management when establishing near-term goals
- Your primary interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
- Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments
- You will need to flag risks to clients and Accenture stakeholders and propose action plans where needed
- You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value
- Decisions that you make in this role will have a major day to day impact on area of responsibility
- You will be managing medium - large sized teams and/or work efforts at a client or within Accenture
- You would require transformation mindset and eye for identifying automation/process improvement opportunities.