Manager – Tenant Affairs

Responsible for survey, Rehabilitation of a cluster of slum dwellers through the process of tenant management. Responsible for managing the end to end process of tenant management for a cluster / project.

Qualification & Skills

Any Graduate/ Post Graduate

7-15 years of experience, of 10+ years in liaison function for Real Estate companies, with SRA agencies / statutory sanctions / Licenses. Knowledge of 33/5, 33/7 (Redevelopment) & 33/10 (Rehabilitation Schemes) under MHADA & SRA respectively

Role & responsibilities

Policy

Possess a thorough understanding of all the policies applicable under the act (SRA/MHADA)

Support in conducting thorough research on the existing and upcoming policies for the application of the same in the interest of the organization

Tenant Survey & Eligibility

Carry out timely Tenant surveys to identify eligible and non eligible tenants

Carry out surveys related to existing structures and amenities.

Support in collection and submission of appropriate documents confirming the eligibility of the tenants and verifying the same

Identify non eligible tenants and support in the alternative procedure for them

Support in coordinating with Annexure II team and Archival Documentation team

Stakeholder Management

Develop and maintain networking and relation with the key people and influential groups in the interest of the organisation

Engage with the tenants on a regular basis to develop and manage trustworthy relationships with tenants and local authorities

Negotiate with and influence with all groups of people, bodies and agencies for participation support and smooth implementation of scheme

Support in Managing and tackling morchas & demonstration through effective oratory skills and public relations skills.

Support in commencement of various project phases as per evacuation plan

Coordinate with Front office and Back office Liasion team for various activities like General body Resolution

Regularly hold General Body meetings for tenants

Coordinate with Finance team for monthly disbursal of rent to the tenants.

Maintain and manage Public Relations through various sources of media (Printed, non printed, verbal)

Rehabilitation

Coordinate for legal procedures and documentations with society. Like GBR, Development agreement, power of attorney, common and individual consent etc. & sharing drawings or required data

Smoothly manage the process of vacating the residents

Manage challenges of non-cooperating tenant, religious structures and amenity areas by means of influencing, negotiation or legal procedure.

Support in implementation of various CSR activities to engage the tenants on a regular basis (Like schooling, education, skill development programs, celebrations, health surveys and health camps etc.)

Coordinate and support in implementation of communication/Grievance cell for the benefit of the tenants

Co-ordination and liaison with SRA/MHADA offices related to the projects for approval and clearances related to tenants affair

Implement the process for allotment of rehab units, training to make tenants aware of new changes in their life style and how to maintain new rehab building, and aspects of managing society from legal point of view.

Develop leadership and influencing abilities in aspects of facing the members of the opposition, local goons etc.

Implement the process of rehabilitation of the tenants in their newly developed projects

Post Project Completion

Support in phase wise allotment of completed flats for the tenants

Coordinate the formation of the society & Committee

Manage the process of possession handover, society operations, maintenance, legal society formation till moving out of the project

Look after the maintenance of project buildings for at least 10 years post shifting and handover to residents

Documentation

Collect and submit all the documents under the project like rent documents, ownership documents and various other eligibility documents to the document archival team

Coordinate with various departments to ensure smooth resolution of issues till project is completed

Collect and submit the documents under annexure II