Microsoft 365 SW/Application Tech Support Practitioner

From 2 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 45 days agoJob Applicants: 75Job Views: 228

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 11
  • Work Experience : 2.5-4 years
  • Work Location : Pune
  • Must Have Skills : Microsoft Office365
  • Good To Have Skills : Microsoft Exchange
  • Job Requirements :

    • Key Responsibilities : Responsible for service administration and account maintenanceManage customer Office365 environment at L2 levelShould know of different licenses in Office 365 and different type of admin groupsAddress client connectivity, client software, and mobility installation issuesAddress service availability issues within the customers organizational span of controlManage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support

    • Technical Experience : Interact with Microsoft Vendor for critical and escalation issues for permanent resolutionsMaintain health of monitoring tools and reports data interactions/ integrationsExecute and follow up any and all issues arising from operational checks, tasks and monitors Tier II supportParticipate in technical projects through design, build, test and deploy phasesExchange Online related to exchange administrationDay to day outlook/owa troubleshooting

    • Professional Attributes : SharePoint Online related activity at root level - no AO Creation of sites and granting permission Lync online enable disable lync functionality , dial in conferencing issuesKnowledge on Yammer and One DriveKnowledge on Migration issues, Dir Sync will be an advantageCreate documents for fu

    • Educational Qualification : BE or Equivalent

Role:System Administrator / Engineer

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Engineering - Hardware & Networks

Role Category:IT Network

Employment Type:Full Time, Permanent



PG:Post Graduation Not Required

Company Profile


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services”all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Company Info
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Contact Company:Accenture

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:231279

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