We are seeking a detail-oriented and collaborative individual to join our team as a Corporate Mobility Service Lead. In this role, you will provide essential front-line support to Accenture employees in managing all aspects of relocations/assignments. Your primary responsibility will be to assist in coordinating the logistics of employee mobility cases, ensuring smooth and efficient processes. You will work closely with mobility leads, HR teams, travel suppliers, immigration & tax specialists, and destination service providers to facilitate successful employee relocations while delivering exceptional customer service.
Responsibilities:Case Management: Manage a portfolio of employee mobility cases from initiation to completion. Ensure relevant employee information, documentation, and records are collected for each case. Maintain accurate and up-to-date case files, ensuring compliance with data privacy and confidentiality policies.Coordination and Communication: Liaise with employees, stakeholders, and service providers to facilitate efficient and timely communication throughout the mobility process. May assist in coordinating travel arrangements for employees, ensuring adherence to company policies and cost-effective solutions. Serve as a point of contact for employee inquiries, providing timely and accurate information on case status, policies, and procedures. Address any travel-related issues or emergencies promptly and provide necessary support to affected employees.Immigration and Documentation Support: Collaborate with immigration experts to ensure compliance with immigration laws and regulations. Assist employees in gathering and preparing necessary documents for visa applications, work permits, and other immigration-related processes. Monitor and update employees on the progress of their immigration cases, providing support and guidance throughout the process.Problem-Solving and Issue Resolution: Proactively identify and address potential issues or bottlenecks in the mobility process, escalating complex cases to the Corporate Mobility Case Manager when necessary. Investigate and resolve employee concerns or complaints related to mobility, collaborating with the appropriate stakeholders to find satisfactory solutions. Maintain a high level of professionalism and empathy when dealing with employee inquiries or issues.
* Job Qualifications Skills and Experience:
Prior experience in mobility management, HR, customer service, or a related field is preferred.
Strong attention to detail and ability to manage multiple cases simultaneously.
Excellent written and verbal communication skills, with the ability to effectively communicate complex information to employees and stakeholders.
Proficient in using relevant software and tools for case management, data analysis, and documentation.
Strong problem-solving skills with a customer-focused mindset.
Ability to work collaboratively in a team environment and support the goals and objectives of the Corporate Mobility Case Manager.
Knowledge of travel logistics, immigration processes, and policy compliance is a plus.
Ability to maintain confidentiality and handle sensitive information as appropriate.