Mobility Service Lead

From 5 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 20 days agoJob Applicants: 56Job Views: 371

Job Description

We are seeking a detail-oriented and collaborative individual to join our team as a Corporate Mobility Service Lead. In this role, you will provide essential front-line support to Accenture employees in managing all aspects of relocations/assignments. Your primary responsibility will be to assist in coordinating the logistics of employee mobility cases, ensuring smooth and efficient processes. You will work closely with mobility leads, HR teams, travel suppliers, immigration & tax specialists, and destination service providers to facilitate successful employee relocations while delivering exceptional customer service.


  • Case Management: Manage a portfolio of employee mobility cases from initiation to completion. Ensure relevant employee information, documentation, and records are collected for each case. Maintain accurate and up-to-date case files, ensuring compliance with data privacy and confidentiality policies.
  • Coordination and Communication: Liaise with employees, stakeholders, and service providers to facilitate efficient and timely communication throughout the mobility process. May assist in coordinating travel arrangements for employees, ensuring adherence to company policies and cost-effective solutions. Serve as a point of contact for employee inquiries, providing timely and accurate information on case status, policies, and procedures. Address any travel-related issues or emergencies promptly and provide necessary support to affected employees.
  • Immigration and Documentation Support: Collaborate with immigration experts to ensure compliance with immigration laws and regulations. Assist employees in gathering and preparing necessary documents for visa applications, work permits, and other immigration-related processes. Monitor and update employees on the progress of their immigration cases, providing support and guidance throughout the process.
  • Problem-Solving and Issue Resolution: Proactively identify and address potential issues or bottlenecks in the mobility process, escalating complex cases to the Corporate Mobility Case Manager when necessary. Investigate and resolve employee concerns or complaints related to mobility, collaborating with the appropriate stakeholders to find satisfactory solutions. Maintain a high level of professionalism and empathy when dealing with employee inquiries or issues.
  • * Job Qualifications Skills and Experience:
    Prior experience in mobility management, HR, customer service, or a related field is preferred.
    Strong attention to detail and ability to manage multiple cases simultaneously.
    Excellent written and verbal communication skills, with the ability to effectively communicate complex information to employees and stakeholders.
    Proficient in using relevant software and tools for case management, data analysis, and documentation.
    Strong problem-solving skills with a customer-focused mindset.
    Ability to work collaboratively in a team environment and support the goals and objectives of the Corporate Mobility Case Manager.
    Knowledge of travel logistics, immigration processes, and policy compliance is a plus.
    Ability to maintain confidentiality and handle sensitive information as appropriate.

    Role:HR Operations - Other

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Department:Human Resources

    Role Category:HR Operations

    Employment Type:Full Time, Permanent

    Key Skills
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    PG:Any Postgraduate

    Company Profile


    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:91303

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