Roles and Responsibilities
The Managers primary responsibilities include overseeing end to end fulfillment teams daily, weekly and monthly production goals, while ensuring the level of expected service, and quality and integrity of the loans are maintained. The Manager will be responsible for daily interaction with the Team Managers to ensure pipeline and quality goals are on target, provide support with any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The Manager will partner with Team leaders to ensure that changes are effectively communicated to their teams and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.
- Ensure routine establishment and daily adherence during implementation of all routines for all roles in the unit structure. • Implement and coordinate systems access and all launch requirements for line of business during new unit implementation. • Oversee production and quality expectations are sustained to achieve monthly business goals and quality service levels during initial ramp period. • Conduct daily pull ups with unit leadership during ramp and implementation to insure successful launch. • During initial ramp period complete deep dive into all reporting categories to ensure movement of pipeline through all stages and collaborate with managers and performance coaches to ensure success of teams. • During launch and implementation review internal and external audit reports and call monitoring and work with Team Leads/ Quality Analysts/ Trainers to conduct individual coaching or team training as needed; address any concerns with manager/team member, if needed • Prepare for, attend, and document client meetings/sessions during implementation and launch. • Collaborate and calibrate with other Unit Leaders to ensure work cultures and best practices are unified during implementation and launch. • Maintain current knowledge of client scope requirements and processes • Address personnel issues with guidance from Site Leader and Human Excellence team, as necessary during launch and implementation. • Ensure no Personal and/or Proprietary Information (PPI) is present in team area during launch and implementation.
Desired Candidate Profile
- Minimum 8+ years US mortgage loan originations background with management experience • End to end origination experience within past 3 years (preferably in Underwriting) • Span control would range from 80 to 200 employees including SMEs, QAs, Asst Team Leads, Team Leads • Thorough knowledge of MS Office tools is must. Specifically, MS Excel, MS Word, MS PowerPoint • Ability to lead varying levels of skill sets across multiple teams • Thorough working knowledge of Fannie Mae and Freddie Mac underwriting guidelines and automated underwriting engines • Acts as a champion for the customer/client, ensuring decisions and actions help achieve their goals • Ability to manage risks while ensuring optimal value and outcomes are achieved • Demonstrate a bias for action and a commitment to achieving sustainable results • Demonstrate visible commitment to Digital Risk and client core values • Ability to develop and align the talent needed to meet business goals • Strong analytic, interpersonal, and verbal and written communication skills • Detail oriented and goal driven • Ability to work in a flexible and production-oriented environment • Strong leadership and communication skills • Must be able to work in a high stress environment while delivering a high-level of customer service • Must be willing and able to work as part of a team • Good computer knowledge-paperless environment • NMLS-MLO Licensure preferred • Candidates must be available to work outside of normal business hours when necessary • Document monthly conversation with team members, as well general huddles held, and/or specific feedback/direction given to the team member during implementation and launch. • Demonstrate a commitment to diversity and model behaviors which value each individual for their unique contribution and create an environment that allows each team member to reach their potential
Perks and Benefits
Salary: Not Disclosed by Recruiter
Employment Type:Full Time, Permanent
Desired Candidate Profile
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
Contact Company:Mphasis Limited
Address:WTC-3, Level 1 Block A and B,, Bagmane World Technology Center,SEZ,, Outer Ring Road , Doddenekundi, KR Puram, Bengaluru (Bangalore) Urban,, BANGALORE, Karnataka, India