Network Infrastructure Cloud Services Operations

From 4 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 35 days agoJob Applicants: 22Job Views: 152

Job Description

  • Project Role : Cloud Services Operations
  • Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Bengaluru
  • Must Have Skills : Network Infrastructure
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : -Responsible for providing technical support for customers Global voice network environment including but not limited to network incident identification, documentation, escalation and resolution - Lead support for Sev1 and Sev 2; proper handover to follow sun support - Provide timely updates to GCC and exec management - Troubleshooting support for complex phone issues such as SIP, TDM and hardware support -Support NICE Call recording, Screen and PCI compliance hardware and administration

    • Technical Experience : -Experience: 6 years experience in Telecommunications and networking -Knowledge and Skill: Knowledge of voice and telecommunication technology including SIP - Consultative and communication skills Analytical ability -Proficient knowledge in ACD, Vectoring, Voice -Network Design and Administration - Basic level Training in Voice Network Tools -Proficient knowledge in 1 of the following, basic knowledge in the others:

    • Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift

    • Educational Qualification : Related Bachelors degree or equivalent experience

    Role:Network Manager / Administrator

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Hardware & Networks

    Role Category:IT Network

    Employment Type:Full Time, Permanent

    Education

    UG:B.Tech/B.E.

    PG:Post Graduation Not Required

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services”all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:362963

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