Network Infrastructure SW/Application Tech Support Practitioner

from 12 to 15 year(s) of Experience
₹ Not Disclosed by Recruiter

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Posted: 26 days agoJob Applicants: 19Job Views: 125

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 7
  • Work Experience : 12- 15 years
  • Work Location : Bengaluru
  • Must Have Skills : Network Infrastructure
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : -Managing and driving the team to meet Operation deliverables -Vendor management for resolving major production issues-Interface and manage relationship with Client Managers and key stakeholders-Identify process improvement areas and define new processes-Identify automation areas and implement the automations to optimize the team efforts-Mentoring team members to achieve target timelines and deliverables

    • Technical Experience : -Product/Solution knowledge Sound technical knowledge and experience in either Avaya / Cisco IPT and Contact Center technologies-Implementation and Management experience on Avaya or Cisco UCC products -Expertise on ITIL processes and project management

    • Professional Attributes : -Minimum 14 years of experience in Managing Complex Voice environments -Experience in implementing complex UCC environments-Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business-Team handling / people management

    • Educational Qualification : -Bachelors degree in engineering preferred

    Role:Software Developer

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:IT Software - Application Programming, Maintenance

    Role Category:Programming & Design

    Employment Type:Full Time, Permanent

    Education-

    UG:B.Tech/B.E. in Any Specialization

    PG:Post Graduation Not Required

    Doctorate:Doctorate Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
    View Contact Details+

    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:290125

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