Operations Excellence Executive

Role & responsibilities

• Enterprise Process Excellence
  Define, standardize, and optimize core processes across departmentsengineering, build, operations, finance, HR, compliance, commercial, and customer engagementensuring scalability, clarity, and agility.
  • Excellence Framework Design & Deployment
  Build a structured excellence model tailored to the data center industryincorporating global best practices (e.g., EdgeConneX playbooks, ITIL, Lean, ISO frameworks), maturity models, and measurable targets.
  • Strategic Program Management
  Anchor and drive high-impact transformation programs—automation initiatives, SLA governance models, digital twin implementations, resource productivity frameworks, etc.—ensuring alignment with long-term business goals.
  • Automation & Digitalization
  Identify organization-wide opportunities for automation and digital tools that improve productivity, reduce human error, and enable proactive decision-making (e.g., EdgeOS integration, KPI dashboards, centralized workflows).
  • Cultural & Capability Building
  Drive awareness and adoption of a continuous improvement mindset. Launch internal capability-building sessions (Lean, Six Sigma, Agile, etc.), share success stories, and create a repository of organizational knowledge.
  • Performance Benchmarking & Analytics
  Develop business-wide performance metrics, maturity indices, and excellence scorecards for leadership review—driving fact-based decision-making and accountability across functions.
  • Leadership Engagement & Change Management
  Work directly with business leadership to shape and execute the excellence roadmap. Influence change across teams and manage resistance by aligning interventions with people, processes, and technology.
• Strategic Operator: Can zoom out for enterprise-level thinking but also roll up sleeves for execution
  • Integrator: Breaks silos, connects people and processes across verticals
  • Change Catalyst: Drives behavioral and structural change, not just process tweaks
  • Data-Led: Obsessed with metrics, measurement, and insight-driven transformation
  • Business-Savvy: Understands the commercial, operational, and customer impact of excellence initiatives

Preferred candidate profile

Candidate's Qualification

• Bachelor's degree in engineering or related field; MBA / Postgraduate in Management preferred
  • 10–15 years of experience in organizational excellence / business transformation / strategic initiatives across infra-tech, data center, or high-growth B2B sectors
  • Proven track record of driving cross-functional change at scale
  • Lean Six Sigma (Black Belt preferred), Kaizen, or equivalent certification desirable
  • Familiarity with automation, process design, digital tools (e.g., Power BI, Jira, ServiceNow, SAP, etc.)