Personal Banker -Pune

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
  
• Identify cross-selling opportunities to increase revenue growth and improve profitability.
  
• Handle customer queries, complaints, and feedback in a timely and professional manner.
  
• Maintain accurate records of transactions, sales activities, and customer interactions using CRM software.
  
• Collaborate with internal teams to resolve complex issues and escalate when necessary.