Process Associate-Voice/ Non- Voice-Work Location: Hyderabad/NCR

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Inviting Applications for Customer service: Voice / Non-voice roles (English) || Result awaited candidates can also apply

Role: Customer Service

Work Location: Gurgaon / Hyderabad

Experience: 0-2 year (Result awaited candidates can also appear for interview)

Shifts: Flexible with any shift

Language Known: English

Customer Service: Voice

Responsibilities

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.

Customer Service: Non-Voice

• Provide resolution to maintain standards of quality.
• Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve the support to the users.
• Maintain a thorough understanding of process and policies.

Qualifications we seek in you

Minimum qualifications

• Graduate (Any Discipline except Law)
• Freshers are eligible (Result awaited candidates/ 2024 pass-outs are eligible)
• Candidates upto 2 year experience in voice process are eligible

Preferred qualifications

• Effective probing skills and analyzing /understanding skills
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.