Purpose of the Job:
Looking for highly-engaged operations person to come in and drive operations for Mobile Services (Postpaid / Prepaid). In this role, the person will be required to engage with respective functions like Product, Engineering, CE Teams both at Circle and Center & CC Ops etc while identifying key problem areas and working with respective teams to address the structurally. You are also required to think of new enhancements on APP which can drive engagement and experience on the Thanks App
• Identify key problems / Areas of Opportunities Analyze and provide data to help product make better informed decisions (Plan for Here and Now and Structural Fix)
• Collaborate with Experience Testing team work on bugs identified in testing and work with Product on prioritizing them, data backed approach
• Managing product GTM / Pilots along with the Customer Experience & Retail team, ensure complete readiness (touch-points training, DT readiness, etc.)
• Responsible for scaling the solutions enabled implemented in HnS / APP (partner with Growth / Experience teams) to enable / maximize the value for millions of Airtel Thanks users.
• Communicate to the wider teams on developments, product changes, enhancements on APP
• Problem Solving, Critical Thinking and Analytically strong
• Proven ability to show resiliency and be able to priorities key activities within the business while managing stakeholder expectations
• Technically proficient - Ability to understand complex technical systems used across telecom processes and be able to communicate complex concepts in simple form.
• highly flexible and adaptable to change.
Salary: Not Disclosed by Recruiter
Employment Type:Full Time, Permanent
PG:MBA/PGDM in Any Specialization
Bharti Airtel Limited
Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 331 million customers across its operations at the end of June 2015. To know more please visit, www.airtel.com
Contact Company:Bharti Airtel Limited
Address:Plot No. 16,UG,Bharti Airtel Limited,Udhyog Vihar,, Phase-4,Gurgaon, , GURGAON, Haryana, India