Product Support Analyst, Associate

From 1 to 2 year(s) of experience
₹ Not Disclosed by Recruiter
Posted: 10 days agoOpenings: 4Job Applicants: 629Job Views: 1243

Job Description

This position is to provide technical support and troubleshoot issues for customers of Infor Hospitality products, ascertain the nature and severity level of the customers issues and determine the best resource in Support to work the incident. Excellent support is vital to customer retention.

Basic Qualifications:

  • Graduates with Bachelor of Hospitality Management / Diploma in Hospitality (IHM or similar institutes) or Post Graduate degree in Travel and Hospitality/Bachelor of Science/Engineering graduates. (Computers & IT have an edge)
  • Bachelor of Computer Applications/ Master of Computer Applications.
  • The candidate should be from Software or Hospitality (*domain) background.
  • Candidates with domain experience of more than five years specified but willing candidates with more experience may apply too.
  • Exposure to Front office or Property Management Software is preferred.
  • Adequate Communication skills to interact with Infor’s global customers and analysts.
  • Good command of English Language, free from mother tongue and regional language influence.
  • Willingness to comply with Infor’s requirements to ensure information security.
  • Must be willing to work the B shift (3:00 pm to 12:00 am) and C shift (11:00 pm to 8:00 am).

Preferred Qualifications:

  • BHM graduates are preferred.
  • Longer periods of Front Office experience
  • Good written and verbal English language skills (including Active Listening)
  • General product knowledge.
  • Proficiency in SQL and Databases.
  • Bonus points for Candidates from Software/IT or Hospitality (*domain) background.
  • Applies the product/technical/functional knowledge to arrive at effective and quick solutions.
  • Customer oriented with attention to detail.
  • Ability to work with different working styles in a team environment.
  • Passionate about individual, team, and organization’s success.
  • Develops and maintains smooth working relationships with coworkers in one’s own and other departments.
  • Ability to adapt to new technology and stays informed about industry practices.
  • Demonstrates self-learning ability to develop technical knowledge, skills, and self-improvement.
  • Good data entry skills. (Types 30-40 words per minute)
  • General Computer Skills, Microsoft Office, and operating systems a plus.

Role:Customer Success Associate

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Department:Customer Success, Service & Operations

Role Category:Customer Success

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:B.Tech/B.E. in Any Specialization

Company Profile


Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 

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Company Info
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Contact Company:Infor

Address:7th Floor, SY. No. 83/1, Tower 10, The Skyview Raidurg Village, SERLINGAMPALLY, Ranga Reddy,Telangana, Hyderabad, Telangana, India

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