Program & Project Management SW/Application Tech Support Practitioner

From 8 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 48 days agoJob Applicants: Less than 10Job Views: 49

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 8
  • Work Experience : 8-10 years
  • Work location : Bengaluru
  • Must Have Skills : Program and Project Management
  • Good To Have Skills : Identity and Access Management
  • Job Requirements :

    • Key Responsibilities : A - Teams Structure Planning based on forecasted incoming volume and objectiveB - Recruiting Process managementC - Participate on defining Team Goals and PrioritiesD - Escalation POCE - Ensure Operations Health at high level based on the priorities defined and customer needsF - During critical situations, ensure the team has the needed support to handle business pressure without skipping mandatory procedures

    • Technical Experience : A - Excel, Outlook, Power Point, SharePoint, Access nice to have B - SQL nice to have C - SAP nice to have D - MS Teams nice to have E - Power-Bi nice to have

    • Professional Attributes : A - People Developer B - Role Model C - Strong Team Player D - Proactive E - Self-Management Skills F - Analytical Skills G - Professional H - RCA skills

    • Educational Qualification : A - GraduateB - English level: Advanced

    • Additional Information : A Provide feedback to the Managers, based on each member and team performance and provide suggestion

    Role:IT Consulting - Other

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Consulting

    Role Category:IT Consulting

    Employment Type:Full Time, Permanent

    Education

    UG:Any Graduate

    PG:Post Graduation Not Required

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:397131

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