Program & Project Management SW/Application Tech Support Practitioner

From 12 to 15 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 26 days agoJob Applicants: 69Job Views: 304

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 7
  • Work Experience : 12-15 years
  • Work location : Pune
  • Must Have Skills : Program and Project Management
  • Good To Have Skills : Service Assurance
  • Job Requirements :

    • Key Responsibilities : a: Lead and Manage project management activities, resources, equipment and information b: Project planning, tracking and reporting to management and reporting c: Assign tasks to internal teams and track the progress d: Monitor project progress and handle any issues that arise e: Act as the point of contact and communicate project status to all stakeholders f: Create and maintain comprehensive project documentation, plans and reports

    • Technical Experience : a: Min 10 years ITIL process management/ process maturity experience across ITIL processes b: Min 3 years demonstrated experience in an IT service management manager role c: Experience must include least 5 years in a supervisory or management role within an Information Systems department

    • Professional Attributes : a: Understands IT service management supports and enables the business b: Possesses a services solution orientated approach d: Attention to quality an eye for detail e: Possesses a services orientated approach f: Open to flexible work conditions to ensure the availability of services and delivery

    • Educational Qualification : Graduate

    • Additional Information : a: Good communication and collaboration skills b: Ability to develop operational documentation

    Role:IT Project Manager

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Project & Program Management

    Role Category:Technology / IT

    Employment Type:Full Time, Permanent

    Education

    UG:B.Tech/B.E.

    PG:Post Graduation Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:319712

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