Quality Management Consultant || Technology || Immediate Joiner

Role & responsibilities

Looking for Immediate Joiners only.

Sun Life India Service Centre, is a strategic initiative of Sun Life Financial, providing IT and operation services to Sun Life's business Units in North America and other geographies.

Job Summary :

• Process Definition and tailoring for IT organization process ( SDLC, Agile, Infrastructure, risk and compliance, information security) in line with CMMI/COBIT or any other framework and build the quality management system (QMS)
• Lead the Process Quality Audit Initiative to ensure QMS is implemented consistently and effectively across the organization
• Focus on data and problem solving to achieve business outcome
• Skilled at consulting clients, communicating effectively, leading change, facilitating learning and modelling improvement culture
• Drive the transformation to a value stream centric organization (e.g., customer focus, measure and manage, drive out waste, improve quality and consistency of work processes, cross-functional line of sight, etc.)
• Coordinating with global teams for process changes to QMS
• Facilitate implementation of measurement indicators at various levels based on customer expectations and providing meaningful analysis
• Coordinate with other Sunlife locations to share best practices

Competencies:

• Communication / Presentation skills
• Statistical Skills/Data affinity
• Facilitation and interpersonal skills
• Project management skills
• Multi Tasking / Time Management
• Change Management

Education and Experience:

• Minimum engineering degree and 8 years of relevant experience.
• Hand -on knowledge of CMMI or other process improvement methodologies preferred
• Demonstrated problem solving skills with ability to analyze situations/problems systematically and deliver effective right-sized solutions in a timely manner
• Experience with IT infrastructure, Software Development Life Cycle methodologies
• PMP and Agile certification is preferred
• Insurance industry knowledge is an added advantage

Preferred candidate profile

Perks and benefits