Query Management-Customer Service Technology Support Associate

from 1 to 3 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 19 days agoJob Applicants: 255Job Views: 557

Job Description

Roles and Responsibilities

Job Skill: Customer Service Technology Support

Designation: Career Level - 12-Associate

Job Location: Bengaluru

Qualifications: Any Graduation

Years of Experience: 1-3 years

Job Summary

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.

In Customer Service Technology Support, you will provide technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Expected interaction is within own team and direct supervisor. Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided. Decisions impact own work. Individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.

Qualifications

Any Graduation

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €”powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
View Contact Details+

Contact Company:Accenture Solutions Pvt Ltd

Address :Plant No-3.Godrej and Boyce Complex, MUMBAI, Maharashtra, India

Reference Id:39272

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