You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA''s.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
In Service Desk, you will be responsible for providing 1st level customer Service support to client with respect to their Operations.You will be acting as a Single Point of Contact (\"SPOC\") to meet the communication needs of both users and clients, and also to satisfy both customer and clients.
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Expected interaction is within own team and direct supervisor. Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided. Decisions impact own work. Individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.