Query Management-Service Desk

from 5 to 8 year(s) of Experience
Mumbai
Not Disclosed by Recruiter

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Posted: 57 days agoJob Applicants: 319Job Views: 952

Job Description

Job Skill: Service Desk

Designation: Career Level - 10-Analyst

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 5-8 years


Job Summary

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.

In Service Desk, you will be responsible for providing 1st level customer Service support to client with respect to their Operations.You will be acting as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and also to satisfy both customer and clients.

Good to have skills: Good communication skills,Effectively collaboration and team work,Adaptabile and flexibile

Roles and Responsibilities

In this role you are required to do analysis and solving of increasingly complex problems. Interaction is with peers within Accenture before updating supervisors. Likely has some interaction with clients and/or Accenture management. Minimal instruction on daily work tasks and a moderate level of instruction on new assignments will be provided. Decisions made by you impact your own work and may impact the work of others. In this role the person would be an Individual contributor and/or oversees a small work effort and/or team. Please note that this role may require you to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Assistant Manager/Manager -(Technical)

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant No-3.Godrej and Boyce Complex, MUMBAI, Maharashtra, India

Reference Id:41382

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