Query Management-service Desk Voice Support

from 0 to 1 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 20 days agoJob Applicants: 217Job Views: 530

Job Description

Job Summary

You will be aligned with our Banking Processes vertical and help us resolve customer queries and provide correct and relevant information.

You will be working as a part of KYC team which works within a large team and responsible for a number of activities aligned with the Know Your Customer review for corporate / commercial customers/funds. Detailed knowledge of quality assurance framework, continuous improvement initiatives, KYC Remediation, risk classification, PEPs investigation and knowledge of regulatory.

In Anti Money Laundering you will have to articulate the business requirements and implement the process and system controls required to prevent moving illegally acquired cash through an organization''s financial systems.

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:37074

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