Job Skill: Service Desk Voice Support
Designation: Career Level - 10-Analyst
Job Location: Bengaluru
Qualifications: Under Gradudate
Years of Experience: 5-8 years
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA''s.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
In Service Desk Voice Support team you will be responsible to perform day to day operations while maintaining SLA s & solve queries related to disputes and coordinating with customer. You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems. Interaction is with peers within Accenture before updating supervisors. Likely has some interaction with clients and/or Accenture management. Minimal instruction on daily work tasks and a moderate level of instruction on new assignments will be provided. Decisions made by you impact your own work and may impact the work of others. In this role the person would be an Individual contributor and/or oversees a small work effort and/or team. Please note that this role may require you to work in rotational shifts.