Query Management-Service Desk Voice Support

from 1 to 3 year(s) of Experience
Chennai
Not Disclosed by Recruiter

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Posted: 29 days agoJob Applicants: 303Job Views: 1225

Job Description

Job Summary

You will be aligned with our Business Process Delivery and help us supervise the day-to-day operational and administrative activities, ensuring all processes are followed/executed and deadlines are met.

You will be a part of Foreign Language team which will help translate documents to clients across industries such as telecom, media, entertainment, banking and insurance. You should be proficient in the foreign language and use translation tools to meet the clients’ needs. You should also have at least a B1/B2 certification from a recognized institution.

You will be responsible for Spanish Where in you will help translate process documents, reports and presentations from Spanish to English and vice versa, as required. You will be responsible for processing subcontractor documents, balanced scorecard and predefined reports. You will help claim missing documents from contractors/providers and coordinating with support centers for subcontractor documentation indexing.

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Expected interaction is within own team and direct supervisor. Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided. Decisions impact own work. Individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

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Desired Candidate Profile

Please refer to the Job description above

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €”powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
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Contact Company:Accenture Solutions Pvt Ltd

Address :Plant No-3.Godrej and Boyce Complex, MUMBAI, Maharashtra, India

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