Query Management- Service Desk Voice Support Analyst

from 3 to 5 year(s) of Experience
Mumbai
Not Disclosed by Recruiter

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Posted: 50 days agoJob Applicants: 86Job Views: 205

Job Description

Job Skill: Service Desk Voice Support

Qualifications: Any Graduation

Years of Experience: 3-5 years


Job Summary

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.

In Service Desk Voice Support team you will be responsible to perform day to day operations while maintaining SLA’s & solve queries related to disputes and coordinating with customer. You will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. You will have to manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Good to have skills: Good communication skills,Effectively collaboration and team work, Adaptabile and flexibile, Ability to solve problems,Interpersonal skills


Roles and Responsibilities

In this role you are required to do analysis and solving of lower-complexity problems. Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management. Moderate level instruction on daily work tasks and detailed instructions on new assignments would be provided. Decisions impact own work and may impact the work of others . Individual contributor as a part of a team, with a focused scope of work. Please note that this role may require you to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €”powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant No-3.Godrej and Boyce Complex, MUMBAI, Maharashtra, India

Reference Id:41383

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