Security Operations Lead

Objective Lead the Security operations of the site as per the established operating guidelines, report the performance metrics, and ensure round the clock vigilance and protective monitoring Guide the site team to execute the daily operating responsibilities to achieve the operating objectives of the function as well as the business.

Responsibilities of Role

Strategic Role & Responsibilities 

• Understand the strategic objectives of the business and site, and provides operational inputs to be incorporated into the strategy and roadmap
• Provide inputs for the design of the operating model and the SOPs, to ensure operations processes are incorporated appropriately
• Review the site operations and suggest process improvement initiatives in collaboration with the Process Centre of Excellence.

Operations

Supervision and review

• Oversee the end-to-end operations of the site, ensure adherence to the operating model and SOPs 
• Provide guidance to the team on managing exceptions and report major exceptions to the Site Security Head
• Periodically submit performance reports to the Site Security Head as per the established performance review guidelines
• Assist in conducting security awareness programs across sites

Patrolling & Surveillance

• Conduct patrol of the premises using CCTV internally noting results in the daily occurrence log 
• Oversee the Genetic system to continuously monitor data from CCTVs, sensors and other such automation equipment to deliver continuous surveillance
• Inspect to ensure that all critical alarms are working in a timely manner 
• Assist in preventing unauthorised access/egress through Service Yards

Man & Vehicle Access Control

• Continuously monitor the entry/exit points of the facility
• Oversee the Operations team of Access Control and ensure process adherence; Report deviations to Site head
• Oversee the issuing and deactivation of access cards for VIP visitors, first-time visitors, government officials via Kiosks, and other applicable systems 

Business Traffic Management

• Oversee the business traffic operations to ensure authorization checks of the trucks and other load carrying vehicles/ cargoes using tools including GPS tagging, RFID tagging
• Study the critical traffic blockages and suggest methods for improvement
• Oversee the operations of the Security officers to control traffic, ensuring adherence to established traffic rules
• Ensure gates are always manned and search/ inquiry is conducted as and when required.

Intelligence & Vigilance Management

• Identify source inside company premises and develop and maintain sources for financial crime intelligence & Information networking
• Develop and foster relationships with business units and functions to ensure awareness and to keep check on fraudulent practices.
• Develop and maintain sources in Union to get timely information related to union activity in organization or nearby area.
• Ensure proactive Intelligence Gathering to foil attempts/likelihoods of any crime or union activities. 
• Maintain track register of gathered information

Incident Management

• Act as the first responder to crises/ emergencies/ incidents as per plan; Manage exceptions
• Lead, or act as a team member of the QRT, as per guidelines
• Provide inputs to update the response plans basis key learnings from incidents

Partner Selection and engagement

• Partner with the Site Security head to manage the operational interactions and performance assessment of the empanelled partners basis the guidelines; Cultivate strategic relationships with partners 

People Management

• Partner with the Site Security Head and impart on the job training to the Site Team
• Foster an environment of learning, excellence, and innovation within the team 

Qualifications and Experience

Educational Qualification:

• Bachelors degree in Business Management/ Operations or relevant field
• Preferable to have Certifications including Certified Protection Professional (CPP) / Certified Fraud Examiners (CFE) / Transported Asset Protection Association (TAPA) certification / Physical Security Professional (PSP) / Certified Information Systems Security Professional (CISSP)/ Industrial Security professional certifications

Experiences:

• More than 6 years of work experience with minimum 4 years in a similar role - leading Security operations at a site/ work-unit for mid/large sized organizations 
• Hands-on experience with designing and executing SOPs and operating model for Security Operations, such as Access Control, Patrolling and Surveillance, Traffic Management
• Rich experience managing large teams of Security guards, officers, and supervisors 
• Well-rounded experience in Security systems, application, and equipment
• Experience of dealing with multiple stakeholders internal as well as external 
• Preferable to have worked in an organization with diversified business