Job Skill: Service Desk Non-Voice Support
Designation: Management Level - 10-Senior Analyst
Job Location: Hyderabad
Qualifications: Any Graduation
Years of Experience: 5-8 years
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA''s.
You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
The Service Desk Non-Voice Support team is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems. Your day to day interactions are with peers within Accenture. You are likely to have some interaction with clients and/or Accenture management. You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you impact your own work and may impact the work of others. In this role you would be an individual contributor and/or oversee a small work effort and/or team. Please note that this role may require you to work in rotational shifts.
Salary: Not Disclosed by Recruiter
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Full Time, Permanent
Desired Candidate Profile
PG:Post Graduation Not Required
Accenture Solutions Pvt Ltd
Contact Company:Accenture Solutions Pvt Ltd
Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India