Skill required: Inside Sales - Customer Growth & Experience Strategy
Designation: Management Level - Senior Analyst
Job Location: Hyderabad
Qualifications: Any Graduation/Master of Business Administration
Years of Experience: 5-8 years
What would you do?
Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle.
In the Inside Sales team you will provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule \"first meetings\" for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.
Customer Growth & Experience Strategy team analyzes customer segments/profiles, end-to-end customer experience, key levers, and ROI, & market trends to identify opportunities for customer acquisition, retention, and growth. The team generates new/shape existing customer propositions on services/products, pricing, marketing and delivery; service experiences & treatments, channels; recognizing & rewarding loyalty; customer engagement through different journeys, and engagement lifecycle.
What are we looking for?
We are looking for individuals who have the following skillset:
- Sales Enablement
- Adaptable and flexible
- Ability to perform under pressure
- Ability to establish strong client relationship
- Agility for quick learning
- Results orientation
It would be a value add if you are proficient in:
Roles and Responsibilities
- In this role, you need to analyze and solve increasingly complex problems
- Your day to day interactions is with peers within Accenture
- You are likely to have some interaction with clients and/or Accenture management
- You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
- You will need to consistently seek and provide meaningful and actionable feedback in all interactions
- You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
- Decisions that are made by you will impact your work and may impact the work of others
- You would be an individual contributor and/or oversee a small work effort and/or team.