Senior Practitioner- Policy Admin

From 2 to 5 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 25 days agoJob Applicants: 312Job Views: 1864+

Job Description

Your Role and Responsibilities
  • Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs
  • Handling of policy administration requests, review of requests, processing and request for additional documents if required
  • Work well with OnshoreOffshore and customer in an encouraging and professional manner via email and on calls
  • Meet productivity and quality targets on a daily, weekly, and monthly basis
  • Render overtime whenever requested by the Supervisor including rest day
  • Use expertise to evaluate the work of others and assist in process calibration
  • Facilitate team huddles and teach-back sessions as scheduled
  • Complete certification on identified process and developmental training
  • Participate in functional and company-wide activities.
  • Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
  • Maintain key records like working files, email for reference and audit purpose
  • Ability to handle basic day to day requirements of excel
  • Handle own work in process and support team efforts to ensure that individual, team goals are met.

Required Technical and Professional Expertise
  • Life/Annuities product experience in policy admin
  • Good English Communication (Both written & verbal)
  • Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
  • Displays energy and enthusiasm in approaching the job
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
  • Ready to work on stretched working hours
  • Ability to independently work well with internal and external customers
  • Basic Computer knowledge along with typing speed of 35 words/minute
  • Ability to multi-task and can easily learn and adapt with changes in a fast-paced environment
  • Preferred LOMA Level 1 and Gage R&R certification.

Preferred Technical and Professional Expertise
  • Graduation in any stream except B.Tech and Technical Graduation & Law

Role:Administration - Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Department:Administration & Facilities

Role Category:Administration

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Any Graduate

PG:Any Postgraduate

Company Profile


IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

To know more about business units at IBM India, click on the “About Us” link above.
Company Info
View Contact Details+

Contact Company:IBM

Address:SA , No.12,,Subramanya Arcade,Bannerghatta Road,Ba , BANGALORE, Karnataka, India

Reference Id:665233BR

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