Service Delivery Operations For Data Centre
Job Description
We are seeking an experienced and results-driven Service Delivery Manager to oversee and ensure the efficient delivery of IT services within our data centre operations. The ideal candidate will be responsible for managing service performance, maintaining client satisfaction, and driving continuous improvement across infrastructure and support services. This role requires strong leadership, technical expertise in data centre environments, and a commitment to operational excellence.
Role & responsibilities
- Perform physical and remote hands-on support for data centre equipment, including servers, network devices, and storage systems.
- Conduct routine inspections and maintenance of data centre infrastructure to ensure optimal performance.
- Assist with the installation, configuration, and decommissioning of hardware and software.
- Troubleshoot and resolve technical issues related to data centre operations, escalating to higher-level support when necessary.
- Monitor data centre environmental conditions and respond to alarms and alerts.
- Collaborate with internal teams and clients to ensure timely and efficient service delivery.
- Maintain accurate documentation of all activities, including incident reports, maintenance logs, and inventory records.
- Adhere to data centre security protocols and best practices to ensure the safety and integrity of all systems.
- Participate in on-call rotation to provide 24/7 support as needed.
- 24/7 Rotational shifts
Experience
- Bachelors degree in information technology, Computer Science, or a related field, or equivalent work experience.
- Proven experience in data centre operations, remote hands support, or a similar role.
- Strong technical knowledge of data centre infrastructure, including servers, networking, and storage systems.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong communication and interpersonal skills.
- Familiarity with data centre management tools and software.
- Ability to lift and move heavy equipment as required.
Preferred Qualifications:
- Certifications such Cisco CCNA and Microsoft
- Knowledge of ITIL processes and best practices
Education
UG:B.Tech/B.E. in Information Technology
PG:MS/M.Sc(Science) in Data Informatics
Company Profile
Adani Group
www.adaniconnex.com
AdaniConnex is a 50:50 joint venture of Adani Group and EdgeConneX, established with a common goal of developing a 1 GW national data center platform to empower an emerging Digital India. Starting with Chennai, Navi Mumbai, Noida, and Hyderabad, AdaniConnex is building a network of reliable data center facilities powered by 100% renewable energy. Synergizing the strong expertise of both its parent organizations Adani Group’s strong capabilities in full-stack renewable power management and EdgeConneX’s technical expertise in designing and operating data centers with 99.999% availability – AdaniConnex is committed to helping its customers grow and solving their pressing challenges while upholding highest standards in reliability, safety, and sustainability.
Contact Company:Adani Group
Address:ADANI CORPORATE HOUSE SHANTIGRAM NEAR Vaishnodevi Circle S.G HIGHWAY KHODIYAR, Gujarat , AHMEDABAD, Gujarat, India
Salary:
Not Disclosed by Recruiter
Industry:
Department:
Role Category:
Operations
Role:
Operations - Other
Employment Type:
Full Time, Permanent