Service Desk Management Application Support Engineer

From 8 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 25 days agoJob Applicants: 185Job Views: 820

Job Description

  • Project Role :Application Support Engineer
  • Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
  • Management Level :8
  • Work Experience :8-10 years
  • Work location :Bengaluru
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :
    • Key Responsibilities : a: L2 Service Desk Call taking profile b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on inscope processes e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets
    • Technical Experience : a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: One to three years of experience d: Minimum one year of experience in Service Desk domain supporting global customers
    • Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working per week with two weekly offs based on roster
    • Educational Qualification : Bachelors degree

    Role:IT Support - Other

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Department:IT & Information Security

    Role Category:IT Support

    Employment Type:Full Time, Permanent

    Education

    UG:Any Graduate

    PG:Any Postgraduate

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:717053

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