Service Desk Management Application Tech Support Practitioner
From 1 to 2 year(s) of experience
₹ Not Disclosed by Recruiter
Posted: 18 days agoJob Applicants: 118Job Views: 567
- Project Role :Application Tech Support Practitioner
- Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level :12
- Work Experience :1-2.5 years
- Work location :Bengaluru
- Job Requirements : Key Responsibilities : a: L1 Service Desk Call taking profileb: Respond to the incidents reported by customer through voice, emails, and chatsc: Identify, investigate, and diagnose technical issues, troubleshoot, and resolve. Issues like Password reset, account unlock, MO365, Hardware and Software related issues, etc.d: Follows the incident life cycle as defined by processe: Technologist to respond to the issues reported by Customer predominantly through Voice
- Technical Experience : a: Good problem solving and analytical skillsb: Interaction and through email, chat remote support, depending on aligned Project job naturec: Technologist to identify, investigate and diagnose the issue and take necessary action viz resolve or assign the incident to right assignment group
- Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skillsb: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirementc: 5 days working per week with two weekly offs based on roster
- Educational Qualification : Bachelors degree: BE,BTech,BCA,BSc with technical knowledge.Good to have:Technical certification
- Additional Information : Work From Office is Mandatory.Work Location-Bangalore,Gurgaon.Office facility as per Project.
Role:Network (Support) Engineer
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Department:Engineering - Hardware & Networks
Role Category:IT Network
Employment Type:Full Time, Permanent
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:B.Tech/B.E. in Any Specialization,BCA in Any Specialization,B.Sc in Any Specialization
PG:Any Postgraduate
Company Profile
Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Company Info
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Contact Company:Accenture
Address:Plant 3,Godrej and Boyce Compound LBS Marg, Vikhroli (W) , MUMBAI, Maharashtra, India
Reference Id:690648