Service Desk Management SW/Application Tech Support Practitioner

From 1 to 3 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 27 days agoJob Applicants: 113Job Views: 369

Job Description


  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 12
  • Work Experience : 1-2.5 years
  • Work Location : Bengaluru
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Desk Voice Support
  • Job Requirements :

    • Key Responsibilities : 1Respond to the incidents reported by customer through voice, email, chat and Self ServiceIdentify, investigate and diagnose the issue, resolve or assign the incident to right assignment group.3Provides resolution to customer based on in scope processes4Follows the incident life cycle as defined by process

    • Technical Experience : 1Incident management and usage of ticketing toolsKnowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills31 to yrs. of experience4Minimum 1 yr. of experience in Service desk or IT help desk supporting US or UK customers

    • Professional Attributes : 1Excellent verbal and written communication skills with email etiquette Good problem solving and analytical skills 3Excellent customer service skills

    • Educational Qualification : 1Bachelor s degree or 3-yr. diploma Good to have ITIL, technical certification

    • Additional Information : 14x7 Support9.5 Hr. Shift35 days working per week4Weekly offs based on roster

Role:Not mentioned

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Engineering - Software

Role Category:Not mentioned

Employment Type:Full Time, Permanent

Education

UG:LLB in Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services”all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Company Info
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:245927

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