Service Desk Management SW/Application Tech Support Practitioner

From 8 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 49 days agoJob Applicants: 91Job Views: 306

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 8
  • Work Experience : 8-10 years
  • Work location : Bengaluru
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Desk Voice Support
  • Job Requirements :

    • Key Responsibilities : a: Client relation management b: Operations management c: People and Performance management d: Transition management e: Budget / cost pyramid management f: Provide cross functional support

    • Technical Experience : a: Ensure client value creation b: Maintain good rapport with clients c: Participate in client meeting and client reviews d: Manage client communications including knowledge transfers e: Show case service desk capabilities to prospective clients f: Minimum five years of operations management experience in Service Desk domain supporting global customers e: Minimum three years of Client handling experience

    • Professional Attributes : a: Good people management skills and feedback giving skills b: Excellent verbal and written communication skills with email etiquette

    • Educational Qualification : a: Bachelors degree

    • Additional Information : a: 24/7 support b: 5 day working/week c: 9:30 shift, 1hr break

    Role:Network (Support) Engineer

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Hardware & Networks

    Role Category:IT Network

    Employment Type:Full Time, Permanent

    Education

    UG:B.Tech/B.E.

    PG:Post Graduation Not Required

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:396867

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