Service Desk Management SW/Application Tech Support Practitioner

from 1 to 3 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 32 days agoJob Applicants: 116Job Views: 283

Job Description

Roles and Responsibilities
  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :12
  • Work Experience :1-2.5 years
  • Work location :Bengaluru
  • Must Have Skills :Service Desk Management
  • Good To Have Skills :Service Desk Voice Support
  • Job Requirements : Key Responsibilities : 1 Respond to the incidents reported by customer through voice, email, chat and Self Service Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group.3 Provides resolution to customer based on in scope processes4 Follows the incident life cycle as defined by process
  • Technical Experience : 1 Incident management and usage of ticketing tools Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills3 1 to yrs. of experience4 Minimum 1 yr. of experience in Service desk or IT help desk supporting US or UK customers
  • Professional Attributes : 1 Excellent verbal and written communication skills with email etiquette Good problem solving and analytical skills3 Excellent customer service skills
  • Educational Qualification : 1 Bachelor’s degree or 3-yr. diploma Good to have ITIL, technical certification
  • Additional Information : 1 4x7 Support 9.5 Hr. Shift3 5 days working per week4 Weekly offs based on roster

    Salary: Not Disclosed by Recruiter

    Industry:IT-Software / Software Services

    Functional Area:IT Software - Application Programming, Maintenance

    Role Category:Admin/Maintenance/Security/Datawarehousing

    Role:Technical Support Engineer

    Employment Type:Full Time, Permanent

    Key Skills

    Desired Candidate Profile

    Please refer to the Job description above

    Education-

    UG:Any Graduate - Any Specialization, Diploma - Any Specialization

    Doctorate:Doctorate Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
    View Contact Details+

    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant 3,,Godrej and Boyce Compound,LBS Marg,Vikhro, MUMBAI, Maharashtra, India

    Reference Id:245931

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