Service Desk Management SW/Application Tech Support Practitioner

from 1 to 3 year(s) of Experience
Not Disclosed by Recruiter

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Posted: 29 days agoJob Applicants: 178Job Views: 466

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 12
  • Work Experience : 1-2.5 years
  • Work Location : Gurugram
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Desk Voice Support
  • Job Requirements :

    • Key Responsibilities : 1Respond to the incidents reported by customer through voice, email, chat and Self ServiceIdentify, investigate and diagnose the issue, resolve or assign the incident to right assignment group.3Provides resolution to customer based on in scope processes4Follows the incident life cycle as defined by process

    • Technical Experience : 1Incident management and usage of ticketing toolsKnowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills

    • Professional Attributes : 1Excellent verbal and written communication skills with email etiquetteGood problem solving and analytical skills3Excellent customer service skills41 to yrs. of experience5Minimum 1 yr. of experience in Service desk or IT help desk supporting US or UK customers

    • Educational Qualification : 1Bachelor s degree or 3-yr. diplomaGood to have ITIL, technical certification

    • Additional Information : 14x7 Support9.5 Hr. Shift35 days working per week4Weekly offs based on roster

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:243695