Service Desk Management SW/Application Tech Support Practitioner

From 2 to 4 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 30 days agoJob Applicants: 70Job Views: 282

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 11
  • Work Experience : 2.5-4 years
  • Work location : Gurugram
  • Must Have Skills : Service Desk Management
  • Good To Have Skills : Service Desk Voice Support
  • Job Requirements :

    • Key Responsibilities : a: L1 Service Desk profile b: Respond to the issues reported by customer through voice interaction and through email, chat, etc c: Identify, investigate, and diagnose the issue d: Provide resolution to customer based on in scope processes e: Follows the incident life cycle as defined by process- log the incident- categorize and document- resolve or assign the incident to relevant assignment group f: Achieve client and Accenture defined targets on critical/internal SLA and KPI

    • Technical Experience : a: Should have hands on Point Of Sale devices, Aloha Application, Payment Encryption Devices b: Should understand Quick Service Restaurant infra setup c: Should be able to collaborate with various resolver groups and vendors to work towards resolution d: Three to four years of experience e: Minimum two years of experience in Service Desk domain supporting global customers

    • Professional Attributes : a: Excellent communication skills with neutral accent b: Excellent written communication skills with email etiquette b: Good problem solving and analytical skills c: Excellent customer service skills e: Ability to remain calm and courteous while facing irate customer or managing back-to-back calls

    • Educational Qualification : a: Bachelors degree

    • Additional Information : a: 4/7 support b: Shift, week off based on roster c: 5 day working/week e: 9.5hr. shift, 1hr. break

    Role:Network (Support) Engineer

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Hardware & Networks

    Role Category:IT Network

    Employment Type:Full Time, Permanent

    Education

    UG:LLB in Any Specialization

    PG:Post Graduation Not Required

    Doctorate:Doctorate Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:364565

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