Service Integration & Management Infra Tech Support Practitioner

From 6 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 49 days agoJob Applicants: 18Job Views: 112

Job Description

  • Project Role : Infra Tech Support Practitioner
  • Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Bengaluru
  • Must Have Skills : Service Integration & Management
  • Good To Have Skills : Change Management
  • Job Requirements :

    • Key Responsibilities : Major Incident ManagementMonitor the queue and act on the requestsProduce relevant statistics and reporting as per agreed procedures and guidelinesEnsure all relevant systems and documentation used by team is updated and reflect agreementsFollow up on reporting:Evaluate reports from suppliers based on knowledge and experienceClear and timely communication with suppliers and clients Solve ad hoc tasks that may arise in the completion of the deliverables

    • Technical Experience : Agree on outage timeline and durations with vendorsUpdate Outage Database with scheduled outage informationConsolidate and publish received reports to internal stakeholdersEnsure that Incident Problem approval process is adhered to by customers and suppliersEvaluate Incident Problem KPIs with suppliers and clientsRelationship Management:Arrange periodic meetings/conference calls with Incident Problem Management with suppliersValues-Based Responsibilities:Ensure Company vision, values

    • Professional Attributes : Good communication and interpersonal skillsAbility to build good working relationship internal and externalFlexibility and Capacity to handle changesResult-driven with persistence, consistency and high quality in deliverablesAbility to take initiative and work independently

    • Educational Qualification : Graduate and above

    • Additional Information : Good knowledge of MS Office in particular Excel and WordGood understanding of ITIL terminology

    Role:Network (Support) Engineer

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Hardware & Networks

    Role Category:IT Network

    Employment Type:Full Time, Permanent



    PG:Post Graduation Not Required

    Company Profile


    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:397752

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